Order and eSIM support
Sign in and open a support ticket from your account. Link the relevant order or eSIM and describe what you see on your device. This is the fastest and safest way for us to investigate.
Before contacting support
Check that your device is unlocked, the travel line is enabled, mobile data uses the eSIM, data roaming is on for that line and network selection is automatic.
General enquiries
Use the public contact email in the website footer for business or non-account questions. Never email a full QR code or activation code.