Accounts
You must provide accurate information, protect your password and activation details, and notify us promptly of unauthorized use. You are responsible for activity through your account unless applicable law provides otherwise.
Plans and compatibility
You must verify that your device is eSIM-compatible and unlocked. Coverage, speed and network availability vary by location, device bands, congestion and local operator conditions.
Orders and digital delivery
Plan benefits, price and validity are shown at checkout and recorded with the order. Fulfilment begins after confirmed payment. Do not share, resell or publish activation details.
Use of service
Do not use the service unlawfully, interfere with networks, bypass restrictions or engage in abusive automated traffic. Fair-use or speed-management rules shown with a plan remain applicable.
Support, refunds and liability
Contact support promptly when a problem occurs and follow reasonable troubleshooting steps. Refund eligibility is governed by the refund policy and applicable consumer law. Nothing in these terms excludes rights that cannot legally be excluded.
Questions about this policy can be sent through the contact page or a support ticket in your account. Account-specific requests should be submitted while signed in so we can verify ownership.