Information we process
We process account contact details, order and plan records, payment status and limited transaction references, support messages, technical security logs, preferences and eSIM fulfilment details needed to deliver the service.
Why we use it
We use information to create and secure accounts, complete purchases, deliver eSIMs, provide support, prevent fraud, meet legal obligations and improve reliability.
Payment and service partners
Payment details are handled by the configured payment processor. We share only the information needed with infrastructure, email, analytics, support and connectivity partners acting under appropriate safeguards.
Retention and security
Retention depends on operational, accounting, fraud-prevention and legal needs. Sensitive activation fields are encrypted at rest and access is limited to the owner and authorized administrators.
Your choices
Depending on applicable law, you may request access, correction, deletion, restriction, portability or an objection. Some records must be retained for legal or security reasons.
Questions about this policy can be sent through the contact page or a support ticket in your account. Account-specific requests should be submitted while signed in so we can verify ownership.