Effective June 6, 2022
Overview and requests
This policy explains refund eligibility. Submit requests promptly with the order number and a clear description.
eSIM and service eligibility
Unused eSIMs may be reviewed before installation, activation, use, expiry, transfer, or sharing. If a service cannot be delivered or differs materially from its description, we may troubleshoot, replace it, issue credit, or approve a refund.
Charges and approved refunds
Report duplicate or unauthorized charges promptly. Approved refunds return to the original payment method unless law requires otherwise. Posting time depends on the payment provider and bank. Currency differences and bank fees may not be recoverable. We will notify you when processing is complete.
Requesting help
Submit a support ticket or email support@wirect.co with your order number and issue description. The date above identifies the current policy version.