Frequently asked questions

Practical guidance for choosing, installing and using a travel eSIM.

Browse the questions below. For help with a specific purchase, sign in and open a support ticket linked to your order.

When should I install my eSIM?+

Install it over Wi-Fi before departure, then switch it on when you arrive.

Can I keep my regular number?+

Yes. Keep your primary SIM active for calls and use the travel eSIM for mobile data.

When does validity begin?+

The activation policy is shown on each live plan. Many plans begin at the first supported network connection.

Can I share data by hotspot?+

Plans marked Hotspot ready support tethering, subject to device and network limitations.